Don Wardell
Don Wardell
University of Utah David Eccles School of Business
Verified email at utah.edu - Homepage
Title
Cited by
Cited by
Year
Run-length distributions of special-cause control charts for correlated processes
DG Wardell, H Moskowitz, RD Plante
Technometrics 36 (1), 3-17, 1994
4301994
Control charts in the presence of data correlation
DG Wardell, H Moskowitz, RD Plante
Management Science 38 (8), 1084-1105, 1992
2591992
A comparison of quality function deployment and conjoint analysis in new product design
ME Pullman, WL Moore, DG Wardell
Journal of Product Innovation Management: AN INTERNATIONAL PUBLICATION OF …, 2002
2252002
The impact of service system design and flow experience on customer satisfaction in online financial services
D Xin Ding, PJH Hu, R Verma, DG Wardell
Journal of Service Research 13 (1), 96-110, 2010
1982010
Comparing quality of care in non-profit and for-profit nursing homes: a process perspective
S Chesteen, B Helgheim, T Randall, D Wardell
Journal of Operations Management 23 (2), 229-242, 2005
672005
Can customers detect script usage in service encounters? An experimental video analysis
L Victorino, R Verma, BL Bonner, DG Wardell
Journal of Service Research 15 (4), 390-400, 2012
552012
Run length distributions of residual control charts for autocorrelated processes
DG Wardell, H Moskowitz, RD Plante
Journal of Quality Technology 26 (4), 308-317, 1994
491994
Script usage in standardized and customized service encounters: Implications for perceived service quality
L Victorino, R Verma, DG Wardell
Production and Operations Management 22 (3), 518-534, 2013
432013
Small-sample interval estimation of Bernoulli and Poisson parameters
DG Wardell
The American Statistician 51 (4), 321-325, 1997
241997
Service scripting: A customer’s perspective of quality and performance
L Victorino, R Verma, D Wardell
212008
Statistical process monitoring of customer satisfaction survey data
DG Wardell, MR Candia
Quality management journal 3 (4), 36-50, 1996
151996
An interactive Excel VBA example for teaching statistics concepts
W Tsai, DG Wardell
INFORMS Transactions on Education 7 (1), 125-135, 2006
122006
Creating individualized data sets for student exercises using Microsoft Excel and Visual Basic
W Tsai, DG Wardell
Informs Transactions on education 7 (1), 136-148, 2006
82006
An Assessment of Statistical Process Control‐Based Approaches for Charting Student Evaluation Scores
X Ding, D Wardell, R Verma
Decision Sciences Journal of Innovative Education 4 (2), 259-272, 2006
72006
Using run‐length distributions of control charts to detect false alarms
H MOSKOWITZ, RD PLANTE, DONG WARDELL
Production and Operations Management 3 (3), 217-239, 1994
61994
Use of Run Length Distributions of Control Charts of Detect False Alarms
H Moskowitz, R Plante, DG Wardell
Center for the Management of Manufacturing Enterprises, Krannert School of …, 1991
21991
Customer Satisfaction in Online Stock Trading Services: Examining the Antecedents and Consequence of Flow Experience
X Ding, DG Wardell, R Verma, PJH Hu
12008
The Influence of Operational Changes on Employee Engagement and Customer Satisfaction: An Exploratory Study
MKW Denna
Department of Operations & Information Systems, University of Utah, 2016
2016
Autocorrelated Data
DG Wardell
Wiley StatsRef: Statistics Reference Online, 2014
2014
Comparing quality of care in non-profit and for-profit nursing homes: A process perspective
S Chesteen, T Randall, D Wardell, B Helgheim
Quality control and applied statistics 51 (1), 101-102, 2006
2006
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