Abhishek Vashishth
Abhishek Vashishth
Indian Institute of Management Shillong
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Lean Six Sigma in financial services industry: a systematic review and agenda for future research
A Vashishth, A Chakraborty, J Antony
Total Quality Management & Business Excellence 30 (3-4), 447-465, 2019
Quality management practices in SMEs: a comparative study between India and Namibia
A Chakraborty, M Mutingi, A Vashishth
Benchmarking: An International Journal 26 (5), 1499-1516, 2019
Exploring the adoption of Lean principles in medical laboratory industry: Empirical evidences from Namibia
HD Isack, M Mutingi, H Kandjeke, A Vashishth, A Chakraborty
International journal of lean six sigma 9 (1), 133-155, 2018
Integrated management systems maturity: Drivers and benefits in Indian SMEs
A Vashishth, A Chakraborty, SK Gouda, MS Gajanand
Journal of Cleaner Production 293, 126243, 2021
Measuring the Service Quality of Services: TRADONIC SERVQUAL Model
A Vashishth, A Chakraborty
E-Manufacturing and E-Service Strategies in Contemporary Organizations, 219-241, 2018
Taking stock and moving forward: A case for organizational theories in service quality research
A Vashishth, M Prasad, P Shenoy, J Mohnot
Services Marketing Quarterly 42 (3-4), 208-233, 2021
Perceived performance of gasoline supply chains: Empirical evidences from Namibia
A Chakraborty, A Vashishth, T lyambo, M Mutingi
Global Business Review, 09721509221083442, 2022
Service research in Asia: Research paradigm and productivity
A Vashishth, A Chakraborty
Services Marketing Quarterly 40 (4), 285-300, 2019
Implementing Lean Six Sigma in financial services: the effect of motivations, selected methods and challenges on LSS program-and organizational performance
A Vashishth, BA Lameijer, A Chakraborty, J Antony, J Moormann
International Journal of Quality & Reliability Management, 2023
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