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Sangeeta Sahney
Sangeeta Sahney
Professor, Vinod Gupta School of Management, IIT kharagpur, West Bengal, India
Verified email at vgsom.iitkgp.ernet.in
Title
Cited by
Cited by
Year
Conceptualizing total quality management in higher education
S Sahney, DK Banwet, S Karunes
The TQM magazine 16 (2), 145-159, 2004
5152004
A SERVQUAL and QFD approach to total quality education: A student perspective
S Sahney, DK Banwet, S Karunes
International Journal of productivity and performance management 53 (2), 143-166, 2004
4662004
School leadership and its impact on student achievement: The mediating role of school climate and teacher job satisfaction
V Dutta, S Sahney
International Journal of Educational Management 30 (6), 941-958, 2016
3092016
An integrated framework for quality in education: Application of quality function deployment, interpretive structural modelling and path analysis
S Sahney, DK Banwet, S Karunes
Total Quality Management & Business Excellence 17 (2), 265-285, 2006
2832006
Conceptualizing service quality in higher education
R Jain, G Sinha, S Sahney
Asian Journal on Quality 12 (3), 296-314, 2011
2002011
An integrated framework of indices for quality management in education: a faculty perspective
S Sahney, DK Banwet, S Karunes
The TQM journal 20 (5), 502-519, 2008
1782008
Developing a scale to measure students’ perception of service quality in the Indian context
R Jain, S Sahney, G Sinha
The TQM Journal 25 (3), 276-294, 2013
1522013
Understanding consumer’s showrooming behaviour: Extending the theory of planned behaviour
S Arora, K Singha, S Sahney
Asia Pacific Journal of Marketing and Logistics 29 (2), 409-431, 2017
1472017
Enhancing quality in education: application of quality function deployment–an industry perspective
S Sahney, DK Banwet, S Karunes
Work Study 52 (6), 297-309, 2003
1312003
Antecedents to consumers’ showrooming behaviour: An integrated TAM-TPB framework
S Arora, S Sahney
Journal of Consumer Marketing 35 (4), 438-450, 2018
1272018
Webrooming behaviour: a conceptual framework
S Arora, S Sahney
International Journal of Retail & Distribution Management 45 (7/8), 762-781, 2017
1242017
Conceptualizing consumer “trust” in online buying behaviour: An empirical inquiry and model development in Indian context
S Sahney, K Ghosh, A Shrivastava
Journal of Asia Business Studies 7 (3), 278-298, 2013
1162013
Quality framework in education through application of interpretive structural modeling: An administrative staff perspective in the Indian context
S Sahney, DK Banwet, S Karunes
The TQM Journal 22 (1), 56-71, 2010
1112010
Use of multiple methodologies for developing a customer-oriented model of total quality management in higher education
S Sahney
International journal of educational management 30 (3), 326-353, 2016
942016
Examining consumers’ webrooming behavior: an integrated approach
S Arora, S Sahney
Marketing Intelligence & Planning 37 (3), 339-354, 2019
932019
Consumer’s webrooming conduct: an explanation using the theory of planned behavior
S Arora, S Sahney
Asia Pacific Journal of Marketing and Logistics 30 (4), 1040-1063, 2018
932018
“Buyer's motivation” for online buying: an empirical case of railway e-ticketing in Indian context
S Sahney, K Ghosh, A Shrivastava
Journal of Asia Business Studies 8 (1), 43-64, 2013
772013
Impact of organizational sociotechnical system on managerial retention: a general linear modeling approach
K Ghosh, S Sahney
Journal of Modelling in Management 6 (1), 33-59, 2011
762011
Customer requirement constructs: the premise for TQM in education: A comparative study of select engineering and management institutions in the Indian context
S Sahney, DK Banwet, S Karunes
International Journal of Productivity and Performance Management 53 (6), 499-520, 2004
762004
Understanding consumers' showrooming behaviour: a stimulus–organism–response (SOR) perspective
S Arora, RR Parida, S Sahney
International Journal of Retail & Distribution Management 48 (11), 1157-1176, 2020
672020
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