| The influence of social distancing on employee well-being: A conceptual framework and research agenda S Tuzovic, S Kabadayi Journal of Service Management 32 (2), 145-160, 2021 | 269 | 2021 |
| The impact of coronavirus on service ecosystems as service mega-disruptions S Kabadayi, GE O’Connor, S Tuzovic Journal of Services Marketing 34 (6), 809-817, 2020 | 177 | 2020 |
| Global business services: Increasing specialization and integration of the world economy as drivers of economic growth J Wirtz, S Tuzovic, M Ehret Journal of Service Management 26 (4), 565-587, 2015 | 136 | 2015 |
| Frequent (flier) frustration and the dark side of word‐of‐web: exploring online dysfunctional behavior in online feedback forums S Tuzovic Journal of Services Marketing 24 (6), 446-457, 2010 | 119 | 2010 |
| The role of marketing in today's enterprises J Wirtz, S Tuzovic, VG Kuppelwieser Journal of Service Management 25 (2), 171-194, 2014 | 91 | 2014 |
| Perceived quality of e‐health services: A conceptual scale development of e‐health service quality based on the C‐OAR‐SE approach K Hadwich, D Georgi, S Tuzovic, J Büttner, M Bruhn International Journal of Pharmaceutical and Healthcare Marketing 4 (2), 112-136, 2010 | 82 | 2010 |
| Conversational commerce–a new era for service business development? S Tuzovic, S Paluch Service Business Development: Strategien–Innovationen–GeschäftsmodelleBand 1 …, 2018 | 77 | 2018 |
| To dine or not to dine? Collective wellbeing in hospitality in the COVID-19 era S Tuzovic, S Kabadayi, S Paluch International Journal of Hospitality Management 95, 102892, 2021 | 64 | 2021 |
| From ‘free’to fee: Acceptability of airline ancillary fees and the effects on customer behavior S Tuzovic, MC Simpson, VG Kuppelwieser, J Finsterwalder Journal of Retailing and Consumer Services 21 (2), 98-107, 2014 | 64 | 2014 |
| Persuaded self-tracking with wearable technology: carrot or stick? S Paluch, S Tuzovic Journal of Services Marketing 33 (4), 436-448, 2019 | 61 | 2019 |
| Quality in group service encounters: A theoretical exploration of the concept of a simultaneous multi-customer co-creation process J Finsterwalder, S Tuzovic Journal of Service Theory and Practice 20 (2), 109-122, 2010 | 61 | 2010 |
| Trustmarks: Strategies for exploiting their full potential in e-commerce FM Thompson, S Tuzovic, C Braun Business Horizons 62 (2), 237-247, 2019 | 60 | 2019 |
| “My colleague is a robot”–exploring frontline employees' willingness to work with collaborative service robots S Paluch, S Tuzovic, HF Holz, A Kies, M Jörling Journal of Service Management 33 (2), 363-388, 2022 | 57 | 2022 |
| How do innovators stay innovative? A longitudinal case analysis S Tuzovic, J Wirtz, L Heracleous Journal of Services Marketing 32 (1), 34-45, 2018 | 55 | 2018 |
| Mobile-assisted showroomers: Understanding their purchase journey and personalities JC Fiestas, S Tuzovic Journal of Retailing and Consumer Services 58, 102280, 2021 | 48 | 2021 |
| Key determinants of real estate service quality among renters and buyers S Tuzovic Journal of Services Marketing 23 (7), 496-507, 2009 | 36 | 2009 |
| Investigating the concept of potential quality: An exploratory study in the real estate industry S Tuzovic Managing Service Quality: An International Journal 18 (3), 255-271, 2008 | 30 | 2008 |
| Kundenorientierte Vergütungssysteme zur Steuerung der Erfolgsgrößen im Relationship Marketing: Anforderungen, Konzeptionalisierung und Institutionalisierung S Tuzovic Anforderungen, Konzeptualisierung, Institutionalisierung, Wiesbaden, 2004 | 30* | 2004 |
| Developing a framework of service convenience in health care: An exploratory study for a primary care provider S Tuzovic, V Kuppelwieser Health Marketing Quarterly 33 (2), 127-148, 2016 | 27 | 2016 |
| Conceptualizing and measuring brand relationship quality M Bruhn, F Eichen, K Hadwich, S Tuzovic Consumer-brand relationships: Theory and practice, 165-185, 2012 | 25 | 2012 |
Volker KuppelwieserNEOMA Business SchoolVerified email at neoma-bs.fr
