Jie J. Zhang
Jie J. Zhang
Associate Professor, Service Management, University of Victoria
Verified email at uvic.ca - Homepage
Title
Cited by
Cited by
Year
An agency perspective on service triads: Linking operational and financial performance
JJ Zhang, B Lawrence, CK Anderson
Journal of Operations Management 35, 56-66, 2015
882015
Service operations: what’s next?
JM Field, L Victorino, RW Buell, MJ Dixon, SM Goldstein, LJ Menor, ...
Journal of Service Management, 2018
632018
Exploring resource efficiency benchmarks for environmental sustainability in hotels
JJ Zhang, NR Joglekar, R Verma
Cornell Hospitality Quarterly 53 (3), 229-241, 2012
592012
Exploring resource efficiency benchmarks for environmental sustainability in hotels
JJ Zhang, NR Joglekar, R Verma
Cornell Hospitality Quarterly 53 (3), 229-241, 2012
592012
Pushing the frontier of sustainable service operations management: Evidence from US hospitality industry
JJ Zhang, N Joglekar, R Verma
Journal of Service Management 23 (3), 377-399, 2012
522012
Eco-efficiency of service co-production: connecting eco-certifications and resource efficiency in US hotels
JJ Zhang, N Joglekar, J Heineke, R Verma
Cornell Hospitality Quarterly 55 (3), 252-264, 2014
332014
Service operations: what have we learned?
L Victorino, JM Field, RW Buell, MJ Dixon, SM Goldstein, LJ Menor, ...
Journal of Service Management, 2018
282018
A life-cycle perspective of professionalism in services
B Lawrence, JJ Zhang, J Heineke
Journal of Operations Management 42, 25-38, 2016
272016
Developing measures for environmental sustainability in hotels: An exploratory study
JJ Zhang, N Joglekar, R Verma
222010
Signaling eco-certification: Implications for service coproduction and resource efficiency
JJ Zhang, N Joglekar, R Verma
Journal of Service Management, 2014
122014
What matters most to your guests: An exploratory study of online reviews
JJ Zhang, R Verma
112017
A framework for sustainable service system configuration
ACR Van Riel, JJ Zhang, LP McGinnis, MG Nejad, M Bujisic, PA Phillips
Journal of Service Management, 2019
10*2019
Can service coproduction factors enhance learning-by-doing simultaneously? Evidence from the US hotel industry
JJ Zhang, N Joglekar
Service Science 8 (2), 218-233, 2016
62016
Exploring the relationship between eco-certifications and resource efficiency in US hotels
JJ Zhang, N Joglekar, R Verma, J Heineke
52014
Visioning a hospitality-oriented patient experience (HOPE) framework in health care
P Hunter-Jones, N Line, JJ Zhang, EC Malthouse, L Witell, B Hollis
Journal of Service Management, 2020
42020
The Moderating Role of Hotel Type on Advertising Expenditure Returns in Franchised Chains
L Hsu, JJ Zhang, B Lawrence
Journal of Advertising, 1-17, 2020
22020
Why Multinational Corporations Still Need to Keep It Local: Environment, Operations, and Ownership in the Hospitality Industry
JJ Zhang, NR Joglekar, R Verma
Constructing Green: The Social Structures of Sustainability, 103, 2013
12013
Environmental sustainability of service supply chains: Contract design and evidence on operating performance in the US hospitality industry
J Zhang
Boston University, 2011
12011
HOW CAN WE REINVENT BUSINESS EDUCATION?
JJ Zhang, B Lawrence
Management and Business Education in the Time of Artificial Intelligence …, 2019
2019
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Articles 1–19