| Exploring customer loyalty following service recovery: The mediating effects of trust and emotions T DeWitt, DT Nguyen, R Marshall Journal of service research 10 (3), 269-281, 2008 | 681 | 2008 |
| Evidence of the impacts of urban sprawl on social capital D Nguyen Environment and planning B: planning and design 37 (4), 610-627, 2010 | 136 | 2010 |
| Diffusing customer anger in service recovery: A conceptual framework DT Nguyen, JR McColl-Kennedy Australasian Marketing Journal (AMJ) 11 (2), 46-55, 2003 | 133 | 2003 |
| Diffusing customer anger in service recovery: A conceptual framework DT Nguyen, JR McColl-Kennedy Australasian Marketing Journal (AMJ) 11 (2), 46-55, 2003 | 133 | 2003 |
| Service convenience and social servicescape: retail vs hedonic setting DT Nguyen, T DeWitt, R Russell‐Bennett Journal of Services Marketing 26 (4), 265-277, 2012 | 115 | 2012 |
| Customer's angry voice: Targeting employees or the organization? JR McColl-Kennedy, BA Sparks, DT Nguyen Journal of Business Research 64 (7), 707-713, 2011 | 82 | 2011 |
| The effects of high-density zoning on multifamily housing construction in the suburbs of six US metropolitan areas A Chakraborty, GJ Knaap, D Nguyen, JH Shin Urban Studies 47 (2), 437-451, 2010 | 70 | 2010 |
| Matching service recovery solutions to customer recovery preferences DT Nguyen, JR McColl‐Kennedy, TS Dagger European Journal of Marketing 46 (9), 1171-1194, 2012 | 68 | 2012 |
| Biomass and Astaxanthin Productivities of Haematococcus pluvialis in an Angled Twin-Layer Porous Substrate Photobioreactor: Effect of Inoculum Density and … TT Do, BN Ong, ML Nguyen Tran, D Nguyen, M Melkonian, HD Tran Biology 8 (3), 68, 2019 | 40 | 2019 |
| Investigating the adoption of electronic customer service by Australian businesses D Thi Hong Chau Nguyen, J Murphy, D Olaru Managing Service Quality: An International Journal 13 (6), 492-503, 2003 | 32 | 2003 |
| Exploring the usefulness of a consumer activity index in the sponsorship-linked marketing context C Ali, TB Cornwell, D Nguyen, L Coote International Journal of Sports Marketing and Sponsorship 7 (2), 21-30, 2006 | 22 | 2006 |
| Exploring the usefulness of a consumer activity index in the sponsorship-linked marketing context C Ali, TB Cornwell, D Nguyen, L Coote International Journal of Sports Marketing and Sponsorship 7 (2), 21-30, 2006 | 22 | 2006 |
| Pro bono service sheds new light into commercial friendship SL Arnold, DT Nguyen, N Hartley Journal of Strategic Marketing 19 (4), 381-394, 2011 | 21 | 2011 |
| The flipped side of customer perceived value and digital technology in B2B professional service context NX Nguyen, DT Nguyen, Y Suseno, T Bui Quang Journal of Strategic Marketing, 1-21, 2020 | 20 | 2020 |
| Charity appeal story with a tribal stigma anti-climax twist–consequences of revealing unanticipated information in storytelling DT Nguyen Journal of Strategic Marketing 23 (4), 337-352, 2015 | 16 | 2015 |
| To give or not to give professional services to non-paying clients: Professionals’ giving backstory JR McColl-Kennedy, P Patterson, MK Brady, L Cheung, D Nguyen Journal of Service Management 26 (3), 426-459, 2015 | 11 | 2015 |
| Cookies: Walking the fine line between love and hate T Tezinde, J Murphy, DTHC Nguyen, C Jenkinson Cookies: Walking the Fine Line between Love and Hate, 1-13, 2001 | 11 | 2001 |
| THE VALUE OF CONSULTANT-CLIENT RELATIONSHIPS: PERSPECTIVES FROM BOTH SIDES OF THE FENCE. S Arnold, D NGUYEN Academy of Management Proceedings 2006 (1), B1-B6, 2006 | 8 | 2006 |
| The impact of immigration on four low-wage industries in the 1990s M Howland, D Nguyen Economic Development Quarterly 24 (2), 99-109, 2010 | 7 | 2010 |
| Australian's Organisations' Email Customer Service DTHC Nguyen, J Murphy Australian's Organisations' Email Customer Service, 1-15, 2001 | 7 | 2001 |
