Zillur Rahman
Zillur Rahman
Professor, Department of Management Studies, IIT Roorkee
Verified email at iitr.ac.in - Homepage
TitleCited byYear
Factors Affecting Green Purchase Behaviour and Future Research Directions
Y Joshi, Z Rahman
International Strategic Management Review 3 (1-2), 128-143, 2015
2502015
Analysis of interaction among the barriers to total quality management implementation using interpretive structural modeling approach
F Talib, Z Rahman, MN Qureshi
Benchmarking: An International Journal 18 (4), 563-587, 2011
2232011
Corporate sustainability performance and firm performance research: literature review and future research agenda
P Goyal, Z Rahman, AA Kazmi
Management Decision 51 (2), 361-379, 2013
2122013
An empirical investigation of relationship between total quality management practices and quality performance in Indian service companies
F Talib, Z Rahman, MN Qureshi
International Journal of Quality & Reliability Management 30 (3), 280-318, 2013
1742013
A study of total quality management and supply chain management practices
F Talib, Z Rahman, MN Qureshi
International Journal of Productivity and Performance Management 60 (3), 268-288, 2011
1572011
Use of internet in supply chain management: a study of Indian companies
Z Rahman
Industrial Management & Data Systems 104 (1), 31-41, 2004
1292004
Critical success factors of TQM in service organizations: a proposed model
F Talib, Z Rahman
Services Marketing Quarterly 31 (3), 363-380, 2010
1132010
The relationship between total quality management and quality performance in the service industry: a theoretical model
F Talib, Z Rahman, MN Qureshi
Int J Business, Management and Social Sciences 1 (1), 113-128, 2010
962010
Capturing the customer's voice, the centerpiece of strategy making: A case study in banking
SK Bhattacharyya, Z Rahman
European Business Review 16 (2), 128-138, 2004
942004
Consumer Behavior 10e
RD Blackwell, PW Miniard, JF Engel, Z Rahman
Cengage, 2017
89*2017
Best practices of total quality management implementation in health care settings
F Talib, Z Rahman, M Azam
Health Marketing Quarterly 28 (3), 232-252, 2011
862011
Developing customer oriented service: a case study
Z Rahman
Managing Service Quality: An International Journal /Journal of Service …, 2004
812004
Evolution of Sustainability as Marketing Strategy: Beginning of New Era
V Kumar, Z Rahman, AA Kazmi, P Goyal
Procedia - Social and Behavioral Sciences (The International Conference on …, 2012
802012
Total quality management and service quality: an exploratory study of quality management practices and barriers in service industry
F Talib, Z Rahman, MN Qureshi, J Siddiqui
International Journal of Services and Operations Management 10 (1), 94-118, 2011
80*2011
Internet-based supply chain management: using the Internet to revolutionize your business
Z Rahman
International Journal of Information Management 23 (6), 493-505, 2003
772003
Roles and Resource Contributions of Customers in Value Co-creation
AK Agarwal, Z Rahman
International Strategic Management Review 3 (1-2), 144-160, 2015
762015
Prioritising the practices of total quality management: An analytic hierarchy process analysis for the service industries
F Talib, Z Rahman, MN Qureshi
Total Quality Management & Business Excellence 22 (12), 1331-1351, 2011
722011
Measuring Customer Experience in Banks: Scale development and validation
R Garg, Z Rahman, MN Qureshi
Journal of Modelling in Management 9 (1), 87-117, 2014
702014
Building company reputation and brand equity through CSR: The mediating role of trust
M Fatma, Z Rahman, I Khan
International Journal of Bank Marketing 33 (6), 840-856, 2015
682015
Total quality management in service sector: a literature review
F Talib, Z Rahman, MN Qureshi
International Journal of Business Innovation and Research 6 (3), 259-301, 2012
652012
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