| Case research in operations management C Voss Researching operations management, 176-209, 2010 | 6522 | 2010 |
| A review of techniques for treating missing data in OM survey research N Tsikriktsis Journal of operations management 24 (1), 53-62, 2005 | 490 | 2005 |
| A technology readiness-based taxonomy of customers: A replication and extension N Tsikriktsis Journal of service research 7 (1), 42-52, 2004 | 359 | 2004 |
| Organizational learning curves for customer dissatisfaction: Heterogeneity across airlines MA Lapré, N Tsikriktsis Management science 52 (3), 352-366, 2006 | 310 | 2006 |
| Does culture influence web site quality expectations? An empirical study N Tsikriktsis Journal of service research 5 (2), 101-112, 2002 | 279 | 2002 |
| The effect of operational performance and focus on profitability: A longitudinal study of the US airline industry N Tsikriktsis Manufacturing & Service Operations Management 9 (4), 506-517, 2007 | 172 | 2007 |
| Managerial choice and performance in service management—a comparison of private sector organizations with further education colleges C Voss, N Tsikriktsis, B Funk, D Yarrow, J Owen Journal of operations Management 23 (2), 179-195, 2005 | 122 | 2005 |
| Adoption of e‐processes by service firms: An empirical study of antecedents N Tsikriktsis, G Lanzolla, M Frohlich Production and Operations Management 13 (3), 216-229, 2004 | 121 | 2004 |
| The impact of process variation on customer dissatisfaction: Evidence from the US domestic airline industry N Tsikriktsis, J Heineke Decision Sciences 35 (1), 129-141, 2004 | 94 | 2004 |
| M. Frohlich (2002).“Case research in Operations Management.” CT Voss, N Tsikriktsis International Journal of Operations & Production Management 22 (2), 195-219, 0 | 90 | |
| Service quality and customer satisfaction in electronic retailing: An empirical study N Tsikriktsis American International Journal of Humanities and Social Science 5 (3), 23-33, 2019 | 1 | 2019 |
| Service quality: Profitability, learning and variation reduction. Three longitudinal investigations in the United States domestic airline industry N Tsikriktsis Boston University, 2000 | 1 | 2000 |
| An empirical testing of the Service Profit Chain N Tsikriktsis International Journal of Innovative Research and Knowledge 4 (6), 115-127, 2019 | | 2019 |
| E-BUSINESS AND OPERATIONS (3/2006) AK Chakravarty, A Dutta, A McAfee, G Parker, R Steinberg, MA Lapré, ... PRoDuctioN AND OpERAtioNs MANAGEMENt 17 (5), 2008 | | 2008 |
