Michael Dixon
Michael Dixon
Associate Professor of Operations Management
Verified email at usu.edu - Homepage
Title
Cited by
Cited by
Year
Sequence effects in service bundles: Implications for service design and scheduling
M Dixon, R Verma
Journal of Operations Management 31 (3), 138-152, 2013
672013
Customer preferences for restaurant technology innovations
M Dixon, SE Kimes, R Verma
66*2009
Service operations: what’s next?
JM Field, L Victorino, RW Buell, MJ Dixon, SM Goldstein, LJ Menor, ...
Journal of Service Management, 2018
612018
Key elements in service innovation: Insights for the hospitality industry
R Verma, C Anderson, M Dixon, CA Enz, G Thompson
582008
The role of coordinated marketing-operations strategy in services: implications for managerial decisions and execution
M Dixon, EV Karniouchina, B Rhee, R Verma, L Victorino
Journal of Service Management 25 (2), 275-294, 2014
342014
Service operations: what have we learned?
L Victorino, JM Field, RW Buell, MJ Dixon, SM Goldstein, LJ Menor, ...
Journal of Service Management, 2018
282018
Surprise, anticipation, and sequence effects in the design of experiential services
MJ Dixon, L Victorino, RJ Kwortnik, R Verma
Production and Operations Management 26 (5), 945-960, 2017
272017
Bundling and scheduling service packages with customer behavior: Model and heuristic
MJ Dixon, GM Thompson
Production and Operations Management 25 (1), 36-55, 2016
172016
The Impact of Timing and Bundling Flexibility on Affect‐Based Service Package Design
MJ Dixon, GM Thompson
Decision Sciences 50 (5), 948-984, 2019
8*2019
Services supply chain in the Department of Defense: Drivers of success in services acquisition
RG Rendon, U Apte, M Dixon
NAVAL POSTGRADUATE SCHOOL MONTEREY CA GRADUATE SCHOOL OF BUSINESS AND PUBLIC …, 2014
72014
Testing service innovation: A methodological review of video experiments
L Victorino, MJ Dixon
Service Science 8 (2), 234-246, 2016
62016
Using behavioral research to design better customer experiences
MJ Dixon, MC Walsman
Cornell Hospitality Quarterly 55 (3), 221-227, 2014
62014
The sequence of service: An affect perspective to service scheduling
MJ Dixon, L Victorino
Handbook of Service Science, Volume II, 49-76, 2019
3*2019
Contractor past performance information: An analysis of assessment narratives and objective ratings
R Rendon, U Apte, M Dixon
NAVAL POSTGRADUATE SCHOOL MONTEREY CA GRADUATE SCHOOL OF BUSINESS AND PUBLIC …, 2015
32015
Services acquisition in the Department of Defense: Analysis of operational and performance data to identify drivers of success
RG Rendon, U Apte, M Dixon
NAVAL POSTGRADUATE SCHOOL MONTEREY CA GRADUATE SCHOOL OF BUSINESS AND PUBLIC …, 2015
32015
It’s more than just a game: The effect of core and supplementary services on customer loyalty
M Walsman, M Dixon, R Rush, R Verma
32014
Drivers of complexity in humanitarian operations
JK Christensen, JK Young
NAVAL POSTGRADUATE SCHOOL MONTEREY CA GRADUATE SCHOOL OF BUSINESS AND PUBLIC …, 2013
32013
Scheduling as a Service Design Principle: Sequence-Effect-Based Scheduling
M Dixon, GM Thompson
32011
Fee-Based Loyalty Programs: An Empirical Investigation of Benefit Redemption Behavior and Its Effects on Loyalty
MC Walsman, MJ Dixon
Service Science 12 (2-3), 100-118, 2020
2020
Big Data Analysis of Contractor Performance Information for Services Acquisition in DoD: A Proof of Concept
M Dixon, U Apte, R Rendon
Naval Postgraduate School Monterey United States, 2015
2015
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