Preeti Sharma
Preeti Sharma
Institute of Management Technology, Hyderabad
Verified email at imthyderabad.edu.in
TitleCited byYear
Consumer's expectations from mobile CRM services: a banking context
PS Sangle, P Awasthi
Business Process Management Journal 17 (6), 898-918, 2011
662011
Adoption of CRM technology in multichannel environment: a review (2006-2010)
P Awasthi, PS Sangle
Business Process Management Journal 18 (3), 445-471, 2012
562012
The importance of value and context for mobile CRM services in banking
P Awasthi, P S. Sangle
Business Process Management Journal 19 (6), 864-891, 2013
272013
Contemporary challenges in CRM technology adoption: a multichannel view
P Awasthi, N Dubey, PS Sangle
International Journal of Electronic Customer Relationship Management 8 (1-3 …, 2014
42014
Concerns vital for mobile CRM in banking: a qualitative study
P Awasthi, PS Sangle
International Journal of Electronic Customer Relationship Management 7 (1 …, 2013
22013
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Articles 1–5