Sherriff Luk
Title
Cited by
Cited by
Year
The benefits of “Guanxi”: The value of relationships in developing the Chinese market
H Davies, TKP Leung, STK Luk, Y Wong
Industrial marketing management 24 (3), 207-214, 1995
8131995
Properties of trust: An analytical view
P Hwang, WP Burgers
Organizational behavior and human decision processes 69 (1), 67-73, 1997
2651997
Perception Gaps in customer expectations: Managers versus service providers and customers
STK Luk, R Layton
Service Industries Journal 22 (2), 109-128, 2002
2622002
Success in Hong Kong: Factors Self-Reported by Successful Small Business Owners
STK Luk
Journal of Small Business Management 34 (3), pp68-74., 1996
2491996
Chinese puzzles and paradoxes: Conducting business research in China
A Roy, PGP Walters, STK Luk
Journal of Business Research 52 (2), 203-210, 2001
1982001
Interaction behaviors leading to comfort in the service encounter
AE Lloyd, STK Luk
Journal of Services marketing, 2011
1772011
The moderator effect of monetary sales promotion on the relationship between brand trust and purchase behaviour
STK Luk, LSC Yip
Journal of Brand Management 15 (6), 452-464, 2008
1582008
Value segmentation of tourists' expectations of service quality
STK Luk, DCT de Leon, FW Leong, ELY Li
Journal of Travel & Tourism Marketing 2 (4), 23-38, 1994
1141994
An examination of the role of marketing culture in service quality
STK Luk
International Journal of Contemporary Hospitality Management, 1997
1101997
An examination of the differences in retail service evaluation between domestic and tourist shoppers in Hong Kong
AE Lloyd, LSC Yip, STK Luk
Tourism Management 32 (3), 520-533, 2011
1092011
Structural changes in China’s distribution system
STK Luk
International Journal of Physical Distribution & Logistics Management, 1998
1081998
Gender and age as moderators in the service evaluation process
P Sharma, ISN Chen, STK Luk
Journal of Services Marketing, 2012
1022012
Managing direct selling activities in China: A cultural explanation
STK Luk, L Fullgrabe, SCY Li
Journal of Business Research 45 (3), 257-266, 1999
1011999
Trust in Customer-Salesperson Relationship in China´s Retail Sector
L Luk, Sherriff T. K, Albaum, Gerald, and Fullgrabe
International Journal of Retail & Distribution Management, 41 (3), pp226-248, 2013
63*2013
¨Trust in Customer-Salesperson Relationship in China´s Retail Sector”,
Luk, Sherriff T. K, Albaum, Gerald, and Fullgrabe
International Journal of Retail & Distribution Management, 2013
63*2013
The Devil Wears Prada or Zara
AE Lloyd, STK Luk
JGAMS 1, 129-141, 2010
632010
The role of pre-consumption experience in perceived value of retailer brands: Consumers' experience from emerging markets
K Jiang, ST Luk, S Cardinali
Journal of Business Research 86, 374-385, 2018
612018
Managing Both Outcome and Process Quality is Critical to Quality of Hotel Service
R 15. Luk, Sherriff T. K. and Layton
Total Quality Management & Business Excellence Journal 15 (3), pp259-278, 2004
60*2004
Managing Both Outcome and Process Quality is Critical to Quality of Hotel Service
R 15. Luk, Sherriff T. K. and Layton
Total Quality Management & Business Excellence Journal 15 (3), pp259-278., 0
60*
International marketing in Southeast Asia: retailing trends and opportunities in China
S Samiee, LSC Yip, STK Luk
International Marketing Review, 2004
532004
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Articles 1–20