Cited by
Cited by
A VSA-SS Approach to Healthcare Service Systems the Triple Target of Efficiency, Effectiveness and Sustainability
M Saviano, C Bassano, M Calabrese
Service Science 2 (1-2), 41-61, 2010
An Integrated SS-VSA Analysis of Changing Job Roles
J Spohrer, GM Golinelli, P Piciocchi, C Bassano
Service Science 2 (1-2), 1-20, 2010
Three frameworks for service research: exploring multilevel governance in nested, networked systems
J Spohrer, P Piciocchi, C Bassano
Service Science 4 (2), 147-160, 2012
Storytelling about places: Tourism marketing in the digital age
C Bassano, S Barile, P Piciocchi, JC Spohrer, F Iandolo, R Fisk
Cities 87, 10-20, 2019
The evolving dynamics of service co-creation in a viable systems perspective
GM Golinelli, S Barile, J Spohrer, C Bassano
The 13th Toulon-Verona Conference, 2-4, 2010
Contributions to theoretical and practical advances in management. A Viable Systems Approach (VSA)
S Barile, C Bassano, M Calabrese, MG Confetto, P Di Nauta, P Piciocchi, ...
International Printing, 2011
Network creativity to reduce strategic ambiguity in turbulent environments: a viable systems approach (VSa)
P Piciocchi, M Saviano, C Bassano
Proceeding Act of the 11th International Conference of Society for Globalá…, 2009
What makes a system smart? wise?
J Spohrer, C Bassano, P Piciocchi, MAK Siddike
Advances in the human side of service engineering, 23-34, 2017
Governance and viability of franchising networks from a Viable Systems Approach (VSA)
P Piciocchi, C Bassano
International Proceedings of Conference, 2009
Managing value co-creation in consumer service systems within smart retail settings
C Bassano, P Piciocchi, MC Pietronudo
Journal of Retailing and Consumer Services 45, 190-197, 2018
Internet retailing and future perspectives
E Pantano, B Nguyen, C Dennis, S Gerlach
Taylor & Francis, 2016
Monitoring viability and sustainability in healthcare organizations
M Saviano, C Bassano, P Piciocchi, P Di Nauta, M Lettieri
Sustainability 10 (10), 3548, 2018
Smart Governance to mediate human expectations and systems context interactions
P Piciocchi, J Spohrer, C Bassano, A Giuiusa
Advances in human side of service engineering, 319└328, 2012
The Virtuous Circle of ‘Syntropy’(VCS): An interpretive Chaos vs Cosmos Model for managing complexity
P Piciocchi, C Bassano, I Papasolomou, E Paduano
2nd Annual Conference of the EuroMed Academy of Business, Managerial andá…, 2009
Social business as a sustainable business model: making capitalism anti-fragile
X Hysa, E Zerba, M Calabrese, C Bassano
Sustainability science 13 (5), 1345-1356, 2018
Smart Local Service System.“GovernamentalitÓ intelligente” per la competitivitÓ del territorio
P Piciocchi, A Siano, C Bassano, F Conte
Atti del XXIV Convegno annuale di Sinergie, 2012
Re-defining the role of artificial intelligence (AI) in wiser service systems
S Barile, P Piciocchi, C Bassano, J Spohrer, MC Pietronudo
International Conference on Applied Human Factors and Ergonomics, 159-170, 2018
Learning the models of customer behavior: from television advertising to online marketing
C Bassano, M Gaeta, P Piciocchi, JC Spohrer
International Journal of Electronic Commerce 21 (4), 572-604, 2017
A Knowledge–based decision support system for the service quality improvement in organizations
T Abbate, C Bassano, AM Coppola, S Miranda, L RaritÓ
Proceedings of 7th International Workshop on Information Logistics andá…, 2014
CreativitÓ e configurazioni reticolari nella filiera cinematografica
C Bassano
Giappichelli, 2008
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