Chatbots Marketing
Chatbots Marketing
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Title
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Year
Living labs for innovation and development of information and communication technology: a literature review
A Følstad
5022008
Why people use chatbots
PB Brandtzaeg, A Følstad
International conference on internet science, 377-392, 2017
3052017
Improving service quality through customer journey analysis
R Halvorsrud, K Kvale, A Følstad
Journal of service theory and practice, 2016
1872016
Chatbots and the new world of HCI
A Følstad, PB Brandtzæg
interactions 24 (4), 38-42, 2017
1862017
Emerging journalistic verification practices concerning social media
PB Brandtzaeg, M Lüders, J Spangenberg, L Rath-Wiggins, A Følstad
Journalism Practice 10 (3), 323-342, 2016
1692016
Customer journeys: a systematic literature review
A Følstad, K Kvale
Journal of Service Theory and Practice, 2018
1632018
Chatbots: changing user needs and motivations
PB Brandtzaeg, A Følstad
Interactions 25 (5), 38-43, 2018
1032018
Enjoyment: lessons from Karasek
PB Brandtzæg, A Følstad, J Heim
Funology 2, 331-341, 2018
952018
What makes users trust a chatbot for customer service? An exploratory interview study
A Følstad, CB Nordheim, CA Bjørkli
International conference on internet science, 194-208, 2018
902018
Towards a living lab for development of online community services
A Følstad
892008
How journalists and social media users perceive online fact-checking and verification services
PB Brandtzaeg, A Følstad, MÁ Chaparro Domínguez
Journalism practice 12 (9), 1109-1129, 2018
852018
Analysis in practical usability evaluation: a survey study
A Følstad, E Law, K Hornbæk
proceedings of the SIGCHI conference on human factors in computing systems …, 2012
842012
Trust and distrust in online fact-checking services
PB Brandtzaeg, A Følstad
Communications of the ACM 60 (9), 65-71, 2017
632017
HELP! IS MY CHATBOT FALLING INTO THE UNCANNY VALLEY? AN EMPIRICAL STUDY OF USER EXPERIENCE IN HUMAN-CHATBOT INTERACTION.
M Skjuve, IM Haugstveit, A Følstad, PB Brandtzaeg
Human Technology 15 (1), 2019
462019
Understanding human-machine networks: a cross-disciplinary survey
M Tsvetkova, T Yasseri, ET Meyer, JB Pickering, V Engen, P Walland, ...
ACM Computing Surveys (CSUR) 50 (1), 1-35, 2017
452017
Work-domain knowledge in usability evaluation: Experiences with Cooperative Usability Testing
A Følstad, K Hornbæk
Journal of systems and software 83 (11), 2019-2030, 2010
442010
Designing for youth civic engagement in social media
PB Brandtzæg, A Følstad, H Mainsah
Proceedings of the IADIS International Conference of Web Based Communities …, 2012
382012
How does the European recovery target for construction & demolition waste affect resource management?
M Arm, O Wik, CJ Engelsen, M Erlandsson, O Hjelmar, M Wahlström
Waste and biomass valorization 8 (5), 1491-1504, 2017
352017
SIG: chatbots for social good
A Følstad, PB Brandtzæg, T Feltwell, ELC Law, M Tscheligi, EA Luger
Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing …, 2018
342018
An initial model of trust in chatbots for customer service—findings from a questionnaire study
CB Nordheim, A Følstad, CA Bjørkli
Interacting with Computers 31 (3), 317-335, 2019
322019
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