Chatbots Marketing
Chatbots Marketing
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Year
Living labs for innovation and development of information and communication technology: a literature review
A Følstad
4892008
Why people use chatbots
PB Brandtzaeg, A Følstad
International conference on internet science, 377-392, 2017
2662017
Chatbots and the new world of HCI
A Følstad, PB Brandtzæg
interactions 24 (4), 38-42, 2017
1742017
Improving service quality through customer journey analysis
R Halvorsrud, K Kvale, A Følstad
Journal of service theory and practice, 2016
1682016
Emerging journalistic verification practices concerning social media
PB Brandtzaeg, M Lüders, J Spangenberg, L Rath-Wiggins, A Følstad
Journalism Practice 10 (3), 323-342, 2016
1572016
Customer journeys: a systematic literature review
A Følstad, K Kvale
Journal of Service Theory and Practice, 2018
1392018
Enjoyment: lessons from Karasek
PB Brandtzæg, A Følstad, J Heim
Funology 2, 331-341, 2018
942018
Chatbots: changing user needs and motivations
PB Brandtzaeg, A Følstad
Interactions 25 (5), 38-43, 2018
912018
Towards a living lab for development of online community services
A Følstad
882008
Analysis in practical usability evaluation: a survey study
A Følstad, E Law, K Hornbæk
proceedings of the SIGCHI conference on human factors in computing systems …, 2012
832012
How journalists and social media users perceive online fact-checking and verification services
PB Brandtzaeg, A Følstad, MÁ Chaparro Domínguez
Journalism practice 12 (9), 1109-1129, 2018
782018
What makes users trust a chatbot for customer service? An exploratory interview study
A Følstad, CB Nordheim, CA Bjørkli
International conference on internet science, 194-208, 2018
752018
Trust and distrust in online fact-checking services
PB Brandtzaeg, A Følstad
Communications of the ACM 60 (9), 65-71, 2017
562017
Work-domain knowledge in usability evaluation: Experiences with Cooperative Usability Testing
A Følstad, K Hornbæk
Journal of systems and software 83 (11), 2019-2030, 2010
442010
Understanding human-machine networks: a cross-disciplinary survey
M Tsvetkova, T Yasseri, ET Meyer, JB Pickering, V Engen, P Walland, ...
ACM Computing Surveys (CSUR) 50 (1), 1-35, 2017
432017
Designing for youth civic engagement in social media
PB Brandtzæg, A Følstad, H Mainsah
Proceedings of the IADIS International Conference of Web Based Communities …, 2012
362012
HELP! IS MY CHATBOT FALLING INTO THE UNCANNY VALLEY? AN EMPIRICAL STUDY OF USER EXPERIENCE IN HUMAN-CHATBOT INTERACTION.
M Skjuve, IM Haugstveit, A Følstad, PB Brandtzaeg
Human Technology 15 (1), 2019
342019
SIG: chatbots for social good
A Følstad, PB Brandtzæg, T Feltwell, ELC Law, M Tscheligi, EA Luger
Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing …, 2018
302018
Different chatbots for different purposes: towards a typology of chatbots to understand interaction design
A Følstad, M Skjuve, PB Brandtzaeg
International Conference on Internet Science, 145-156, 2018
282018
Use and usefulness of HCI methods: results from an exploratory study among Nordic HCI practitioners
I Bark, A Følstad, J Gulliksen
People and Computers XIX—The Bigger Picture, 201-217, 2006
272006
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