| Living labs for innovation and development of information and communication technology: a literature review A Følstad | 502 | 2008 |
| Why people use chatbots PB Brandtzaeg, A Følstad International conference on internet science, 377-392, 2017 | 305 | 2017 |
| Improving service quality through customer journey analysis R Halvorsrud, K Kvale, A Følstad Journal of service theory and practice, 2016 | 187 | 2016 |
| Chatbots and the new world of HCI A Følstad, PB Brandtzæg interactions 24 (4), 38-42, 2017 | 186 | 2017 |
| Emerging journalistic verification practices concerning social media PB Brandtzaeg, M Lüders, J Spangenberg, L Rath-Wiggins, A Følstad Journalism Practice 10 (3), 323-342, 2016 | 169 | 2016 |
| Customer journeys: a systematic literature review A Følstad, K Kvale Journal of Service Theory and Practice, 2018 | 163 | 2018 |
| Chatbots: changing user needs and motivations PB Brandtzaeg, A Følstad Interactions 25 (5), 38-43, 2018 | 103 | 2018 |
| Enjoyment: lessons from Karasek PB Brandtzæg, A Følstad, J Heim Funology 2, 331-341, 2018 | 95 | 2018 |
| What makes users trust a chatbot for customer service? An exploratory interview study A Følstad, CB Nordheim, CA Bjørkli International conference on internet science, 194-208, 2018 | 90 | 2018 |
| Towards a living lab for development of online community services A Følstad | 89 | 2008 |
| How journalists and social media users perceive online fact-checking and verification services PB Brandtzaeg, A Følstad, MÁ Chaparro Domínguez Journalism practice 12 (9), 1109-1129, 2018 | 85 | 2018 |
| Analysis in practical usability evaluation: a survey study A Følstad, E Law, K Hornbæk proceedings of the SIGCHI conference on human factors in computing systems …, 2012 | 84 | 2012 |
| Trust and distrust in online fact-checking services PB Brandtzaeg, A Følstad Communications of the ACM 60 (9), 65-71, 2017 | 63 | 2017 |
| HELP! IS MY CHATBOT FALLING INTO THE UNCANNY VALLEY? AN EMPIRICAL STUDY OF USER EXPERIENCE IN HUMAN-CHATBOT INTERACTION. M Skjuve, IM Haugstveit, A Følstad, PB Brandtzaeg Human Technology 15 (1), 2019 | 46 | 2019 |
| Understanding human-machine networks: a cross-disciplinary survey M Tsvetkova, T Yasseri, ET Meyer, JB Pickering, V Engen, P Walland, ... ACM Computing Surveys (CSUR) 50 (1), 1-35, 2017 | 45 | 2017 |
| Work-domain knowledge in usability evaluation: Experiences with Cooperative Usability Testing A Følstad, K Hornbæk Journal of systems and software 83 (11), 2019-2030, 2010 | 44 | 2010 |
| Designing for youth civic engagement in social media PB Brandtzæg, A Følstad, H Mainsah Proceedings of the IADIS International Conference of Web Based Communities …, 2012 | 38 | 2012 |
| How does the European recovery target for construction & demolition waste affect resource management? M Arm, O Wik, CJ Engelsen, M Erlandsson, O Hjelmar, M Wahlström Waste and biomass valorization 8 (5), 1491-1504, 2017 | 35 | 2017 |
| SIG: chatbots for social good A Følstad, PB Brandtzæg, T Feltwell, ELC Law, M Tscheligi, EA Luger Extended Abstracts of the 2018 CHI Conference on Human Factors in Computing …, 2018 | 34 | 2018 |
| An initial model of trust in chatbots for customer service—findings from a questionnaire study CB Nordheim, A Følstad, CA Bjørkli Interacting with Computers 31 (3), 317-335, 2019 | 32 | 2019 |
