| Living labs for innovation and development of information and communication technology: a literature review A Følstad | 469 | 2008 |
| Why people use chatbots PB Brandtzaeg, A Følstad International Conference on Internet Science, 377-392, 2017 | 206 | 2017 |
| Chatbots and the new world of HCI A Følstad, PB Brandtzæg interactions 24 (4), 38-42, 2017 | 150 | 2017 |
| Emerging journalistic verification practices concerning social media PB Brandtzaeg, M Lüders, J Spangenberg, L Rath-Wiggins, A Følstad Journalism Practice 10 (3), 323-342, 2016 | 144 | 2016 |
| Improving service quality through customer journey analysis R Halvorsrud, K Kvale, A Følstad | 143 | 2016 |
| Customer journeys: a systematic literature review A Følstad, K Kvale Journal of Service Theory and Practice, 2018 | 106 | 2018 |
| Enjoyment: lessons from Karasek PB Brandtzæg, A Følstad, J Heim Funology 2, 331-341, 2018 | 91 | 2018 |
| Towards a living lab for development of online community services A Følstad | 87 | 2008 |
| Analysis in practical usability evaluation: a survey study A Følstad, E Law, K Hornbæk Proceedings of the SIGCHI Conference on Human Factors in Computing Systems …, 2012 | 80 | 2012 |
| How journalists and social media users perceive online fact-checking and verification services PB Brandtzaeg, A Følstad, MÁ Chaparro Domínguez Journalism practice 12 (9), 1109-1129, 2018 | 64 | 2018 |
| Chatbots: changing user needs and motivations PB Brandtzaeg, A Følstad Interactions 25 (5), 38-43, 2018 | 57 | 2018 |
| Trust and distrust in online fact-checking services PB Brandtzaeg, A Følstad Communications of the ACM 60 (9), 65-71, 2017 | 48 | 2017 |
| Work-domain knowledge in usability evaluation: Experiences with Cooperative Usability Testing A Følstad, K Hornbæk Journal of systems and software 83 (11), 2019-2030, 2010 | 44 | 2010 |
| What makes users trust a chatbot for customer service? An exploratory interview study A Følstad, CB Nordheim, CA Bjørkli International Conference on Internet Science, 194-208, 2018 | 42 | 2018 |
| Understanding human-machine networks: a cross-disciplinary survey M Tsvetkova, T Yasseri, ET Meyer, JB Pickering, V Engen, P Walland, ... ACM Computing Surveys (CSUR) 50 (1), 1-35, 2017 | 38 | 2017 |
| Designing for youth civic engagement in social media PB Brandtzæg, A Følstad, H Mainsah Proceedings of the IADIS International Conference of Web Based Communities …, 2012 | 29 | 2012 |
| Use and usefulness of HCI methods: results from an exploratory study among Nordic HCI practitioners I Bark, A Følstad, J Gulliksen People and Computers XIX—The Bigger Picture, 201-217, 2006 | 26 | 2006 |
| Innovation in HCI: what can we learn from design thinking? AL Culén, A Følstad Proceedings of the 8th nordic conference on human-computer interaction: Fun …, 2014 | 23 | 2014 |
| Components of a visual language for service design R Halvorsrud, E Lee, IM Haugstveit, A Følstad ServDes. 2014 Service Future, Proceedings of the fourth Service Design and …, 2014 | 23 | 2014 |
| Customer journey measures-State of the art research and best practices A Følstad, K Kvale, R Halvorsrud | 23 | 2013 |
