Chatbots Marketing
Chatbots Marketing
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Year
Living labs for innovation and development of information and communication technology: a literature review
A Følstad
4692008
Why people use chatbots
PB Brandtzaeg, A Følstad
International Conference on Internet Science, 377-392, 2017
2062017
Chatbots and the new world of HCI
A Følstad, PB Brandtzæg
interactions 24 (4), 38-42, 2017
1502017
Emerging journalistic verification practices concerning social media
PB Brandtzaeg, M Lüders, J Spangenberg, L Rath-Wiggins, A Følstad
Journalism Practice 10 (3), 323-342, 2016
1442016
Improving service quality through customer journey analysis
R Halvorsrud, K Kvale, A Følstad
1432016
Customer journeys: a systematic literature review
A Følstad, K Kvale
Journal of Service Theory and Practice, 2018
1062018
Enjoyment: lessons from Karasek
PB Brandtzæg, A Følstad, J Heim
Funology 2, 331-341, 2018
912018
Towards a living lab for development of online community services
A Følstad
872008
Analysis in practical usability evaluation: a survey study
A Følstad, E Law, K Hornbæk
Proceedings of the SIGCHI Conference on Human Factors in Computing Systems …, 2012
802012
How journalists and social media users perceive online fact-checking and verification services
PB Brandtzaeg, A Følstad, MÁ Chaparro Domínguez
Journalism practice 12 (9), 1109-1129, 2018
642018
Chatbots: changing user needs and motivations
PB Brandtzaeg, A Følstad
Interactions 25 (5), 38-43, 2018
572018
Trust and distrust in online fact-checking services
PB Brandtzaeg, A Følstad
Communications of the ACM 60 (9), 65-71, 2017
482017
Work-domain knowledge in usability evaluation: Experiences with Cooperative Usability Testing
A Følstad, K Hornbæk
Journal of systems and software 83 (11), 2019-2030, 2010
442010
What makes users trust a chatbot for customer service? An exploratory interview study
A Følstad, CB Nordheim, CA Bjørkli
International Conference on Internet Science, 194-208, 2018
422018
Understanding human-machine networks: a cross-disciplinary survey
M Tsvetkova, T Yasseri, ET Meyer, JB Pickering, V Engen, P Walland, ...
ACM Computing Surveys (CSUR) 50 (1), 1-35, 2017
382017
Designing for youth civic engagement in social media
PB Brandtzæg, A Følstad, H Mainsah
Proceedings of the IADIS International Conference of Web Based Communities …, 2012
292012
Use and usefulness of HCI methods: results from an exploratory study among Nordic HCI practitioners
I Bark, A Følstad, J Gulliksen
People and Computers XIX—The Bigger Picture, 201-217, 2006
262006
Innovation in HCI: what can we learn from design thinking?
AL Culén, A Følstad
Proceedings of the 8th nordic conference on human-computer interaction: Fun …, 2014
232014
Components of a visual language for service design
R Halvorsrud, E Lee, IM Haugstveit, A Følstad
ServDes. 2014 Service Future, Proceedings of the fourth Service Design and …, 2014
232014
Customer journey measures-State of the art research and best practices
A Følstad, K Kvale, R Halvorsrud
232013
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