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Sheila Roy
Sheila Roy
Associate Professor at SPJIMR
Verified email at spjimr.org - Homepage
Title
Cited by
Cited by
Year
The excellence grid–a tool to identify attributes that drive service excellence
S Roy, I Mukherjee
International Journal of Quality & Reliability Management 34 (8), 1209-1228, 2017
102017
A framework for service quality improvement in multi-stage processes
S Roy, I Mukherjee
International Journal of Services and Operations Management 21 (2), 150-174, 2015
62015
Born on the Internet: How should Suta Grow?
S Roy, R Kamath
Emerald Emerging Markets Case Studies 2020, 2020
22020
Integrated approach for evaluation of service quality in multistage sequential utilitarian service process
S Roy, I Mukherjee
International Journal of Quality and Service Sciences 10 (2), 117-137, 2018
22018
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