| The customer orientation of service workers: Personality trait effects on self-and supervisor performance ratings TJ Brown, JC Mowen, DT Donavan, JW Licata Journal of marketing research 39 (1), 110-119, 2002 | 2008 | 2002 |
| Internal benefits of service-worker customer orientation: Job satisfaction, commitment, and organizational citizenship behaviors DT Donavan, TJ Brown, JC Mowen Journal of marketing 68 (1), 128-146, 2004 | 1581 | 2004 |
| Efficient theory development and factor retention criteria: Abandon the ‘eigenvalue greater than one’criterion VH Patil, SN Singh, S Mishra, DT Donavan Journal of Business Research 61 (2), 162-170, 2008 | 429 | 2008 |
| Human brands in sport: athlete brand personality and identification. BD Carlson, DT Donavan Journal of Sport Management 27 (3), 2013 | 417 | 2013 |
| Consumer‐brand relationships in sport: brand personality and identification BD Carlson, DT Donavan, KJ Cumiskey International Journal of Retail & Distribution Management 37 (4), 370-384, 2009 | 380 | 2009 |
| The art of service recovery: fact or fiction? MA Hocutt, MR Bowers, D Todd Donavan Journal of Services Marketing 20 (3), 199-207, 2006 | 366 | 2006 |
| Customer evaluation of service employee's customer orientation: extension and application DT Donavan, MA Hocutt Journal of quality management 6 (2), 293-306, 2001 | 221 | 2001 |
| Concerning the Effect of Athlete Endorsements on Brand and Team Related Intentions BD Carlson, DT Donavan Sport Marketing Quarterly 17, 154-162, 2008 | 218* | 2008 |
| Environmental influences in corporate brand identification and outcomes DT Donavan, S Janda, J Suh Journal of Brand management 14 (1), 125-136, 2006 | 217 | 2006 |
| Parallel analysis engine to aid determining number of factors to retain [Computer software] VH Patil, SN Singh, S Mishra, DT Donavan | 203 | 2007 |
| A cross-lagged test of the association between customer satisfaction and employee job satisfaction in a relational context. AR Zablah, BD Carlson, DT Donavan, JG Maxham III, TJ Brown Journal of Applied Psychology 101 (5), 743, 2016 | 192 | 2016 |
| The influence of personality traits on sports fan identification. DT Donavan, BD Carlson, M Zimmerman Sport Marketing Quarterly 14 (1), 2005 | 181 | 2005 |
| Parallel analysis engine to aid in determining number of factors to retain using R [Computer software] VH Patil, SN Singh, S Mishra, DT Donavan School of Business Administration Spokane, Gonzaga University: Spokane, WA, USA, 2017 | 92 | 2017 |
| A customer-focused approach to improve celebrity endorser effectiveness BD Carlson, DT Donavan, GD Deitz, BC Bauer, V Lala Journal of Business Research 109, 221-235, 2020 | 65 | 2020 |
| Parallel analysis engine to aid in determining number of factors to retain using R VH Patil, SN Singh, S Mishra, DT Donavan Computer software]. https://analytics. gonzaga. edu/parallelengine, 2017 | 59 | 2017 |
| Does Selective Sales Force Training Work? B Atefi, Yashar, Ahearne, Michael, Maxham III, James G., Donavan D. Todd ... Journal of Marketing Research, 2018 | 52 | 2018 |
| Salient effects of publicity in advertised brand recall and recognition: The list-strength paradigm HS Jin, J Suh, DT Donavan Journal of Advertising 37 (1), 45-57, 2008 | 49 | 2008 |
| Antecedents and consequences of the contact employee's service orientation: From personality traits to service behaviors DT Donavan Oklahoma State University, 1999 | 46 | 1999 |
| Urban legends: The word-of-mouth communication of morality through negative story content DT Donavan, JC Mowen, G Chakraborty Marketing Letters 10, 23-35, 1999 | 37 | 1999 |
| The latent structure of landscape perception: A mean and covariance structure modeling approach SN Singh, DT Donavan, S Mishra, TD Little Journal of Environmental Psychology 28 (4), 339-352, 2008 | 35 | 2008 |
Brad D. CarlsonProfessor and James J. Pierson Chair in Marketing, Saint Louis UniversityVerified email at slu.edu
