| The relationship between service quality and customer satisfaction–a factor specific approach GS Sureshchandar, C Rajendran, RN Anantharaman Journal of services marketing, 2002 | 1651 | 2002 |
| Determinants of customer‐perceived service quality: a confirmatory factor analysis approach GS Sureshchandar, C Rajendran, RN Anantharaman Journal of services Marketing, 2002 | 716 | 2002 |
| Customer perceptions of service quality: A critique GS Sureshchandar, C Rajendran, TJ Kamalanabhan Total quality management 12 (1), 111-124, 2001 | 527 | 2001 |
| A holistic model for total quality service GS Sureshchandar, C Rajendran, RN Anantharaman International journal of service industry management, 2001 | 373 | 2001 |
| A conceptual model for total quality management in service organizations GS Sureshchandar, C Rajendran, RN Anantharaman Total quality management 12 (3), 343-363, 2001 | 304 | 2001 |
| The relationship between management's perception of total quality service and customer perceptions of service quality GS Sureshchandar, C Rajendran, RN Anantharaman Total Quality Management 13 (1), 69-88, 2002 | 267 | 2002 |
| Customer perceptions of service quality in the banking sector of a developing economy: a critical analysis GS Sureshchandar, C Rajendran, RN Anantharaman International journal of bank marketing, 2003 | 242 | 2003 |
| Holistic scorecard: strategic performance measurement and management in the software industry GS Sureshchandar, R Leisten Measuring Business Excellence, 2005 | 94 | 2005 |
| Management’s perception of total quality service in the banking sector of a developing economy–a critical analysis GS Sureshchandar, C Rajendran, RN Anantharaman, TJ Kamalanabhan International Journal of Bank Marketing, 2002 | 90 | 2002 |
| The influence of total quality service age on quality and operational performance GS Sureshchandar, C Rajendran, RN Anantharaman Total Quality Management & Business Excellence 14 (9), 1033-1052, 2003 | 47 | 2003 |
| A framework for evaluating the criticality of software metrics: an analytic hierarchy process (AHP) approach GS Sureshchandar, R Leisten Measuring Business Excellence, 2006 | 36 | 2006 |
| A framework for software defect prediction using neural networks V Vashisht, M Lal, GS Sureshchandar Journal of Software Engineering and Applications 8 (08), 384, 2015 | 35 | 2015 |
| Defect prediction framework using neural networks for software enhancement projects V Vashisht, M Lal, GS Sureshchandar British Journal of Mathematics & Computer Science 16 (5), 1-12, 2016 | 23 | 2016 |
| Software metrics for enhanced business excellence: An investigation of research issues from a macro perspective GS Sureshchandar, R Leisten Total Quality Management and Business Excellence 17 (5), 609-622, 2006 | 6 | 2006 |
| Quality 4.0–understanding the criticality of the dimensions using the analytic hierarchy process (AHP) technique GS Sureshchandar International Journal of Quality & Reliability Management, 2022 | 2 | 2022 |
| Quality 4.0–a measurement model using the confirmatory factor analysis (CFA) approach GS Sureshchandar International Journal of Quality & Reliability Management, 2021 | 1 | 2021 |
chandrasekharan rajendranIIT MadrasVerified email at iitm.ac.in
