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Sureshchandar G.S.
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The relationship between service quality and customer satisfaction–a factor specific approach
GS Sureshchandar, C Rajendran, RN Anantharaman
Journal of services marketing, 2002
16512002
Determinants of customer‐perceived service quality: a confirmatory factor analysis approach
GS Sureshchandar, C Rajendran, RN Anantharaman
Journal of services Marketing, 2002
7162002
Customer perceptions of service quality: A critique
GS Sureshchandar, C Rajendran, TJ Kamalanabhan
Total quality management 12 (1), 111-124, 2001
5272001
A holistic model for total quality service
GS Sureshchandar, C Rajendran, RN Anantharaman
International journal of service industry management, 2001
3732001
A conceptual model for total quality management in service organizations
GS Sureshchandar, C Rajendran, RN Anantharaman
Total quality management 12 (3), 343-363, 2001
3042001
The relationship between management's perception of total quality service and customer perceptions of service quality
GS Sureshchandar, C Rajendran, RN Anantharaman
Total Quality Management 13 (1), 69-88, 2002
2672002
Customer perceptions of service quality in the banking sector of a developing economy: a critical analysis
GS Sureshchandar, C Rajendran, RN Anantharaman
International journal of bank marketing, 2003
2422003
Holistic scorecard: strategic performance measurement and management in the software industry
GS Sureshchandar, R Leisten
Measuring Business Excellence, 2005
942005
Management’s perception of total quality service in the banking sector of a developing economy–a critical analysis
GS Sureshchandar, C Rajendran, RN Anantharaman, TJ Kamalanabhan
International Journal of Bank Marketing, 2002
902002
The influence of total quality service age on quality and operational performance
GS Sureshchandar, C Rajendran, RN Anantharaman
Total Quality Management & Business Excellence 14 (9), 1033-1052, 2003
472003
A framework for evaluating the criticality of software metrics: an analytic hierarchy process (AHP) approach
GS Sureshchandar, R Leisten
Measuring Business Excellence, 2006
362006
A framework for software defect prediction using neural networks
V Vashisht, M Lal, GS Sureshchandar
Journal of Software Engineering and Applications 8 (08), 384, 2015
352015
Defect prediction framework using neural networks for software enhancement projects
V Vashisht, M Lal, GS Sureshchandar
British Journal of Mathematics & Computer Science 16 (5), 1-12, 2016
232016
Software metrics for enhanced business excellence: An investigation of research issues from a macro perspective
GS Sureshchandar, R Leisten
Total Quality Management and Business Excellence 17 (5), 609-622, 2006
62006
Quality 4.0–understanding the criticality of the dimensions using the analytic hierarchy process (AHP) technique
GS Sureshchandar
International Journal of Quality & Reliability Management, 2022
22022
Quality 4.0–a measurement model using the confirmatory factor analysis (CFA) approach
GS Sureshchandar
International Journal of Quality & Reliability Management, 2021
12021
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Articles 1–16