| The relationship between service quality and customer satisfaction–a factor specific approach GS Sureshchandar, C Rajendran, RN Anantharaman Journal of services marketing 16 (4), 363-379, 2002 | 1866 | 2002 |
| Determinants of customer‐perceived service quality: a confirmatory factor analysis approach GS Sureshchandar, C Rajendran, RN Anantharaman Journal of services Marketing 16 (1), 9-34, 2002 | 781 | 2002 |
| Customer perceptions of service quality: A critique GS Sureshchandar, C Rajendran, TJ Kamalanabhan Total quality management 12 (1), 111-124, 2001 | 573 | 2001 |
| A holistic model for total quality service GS Sureshchandar, C Rajendran, RN Anantharaman International journal of service industry management 12 (4), 378-412, 2001 | 405 | 2001 |
| A conceptual model for total quality management in service organizations GS Sureshchandar, C Rajendran, RN Anantharaman Total quality management 12 (3), 343-363, 2001 | 327 | 2001 |
| The relationship between management's perception of total quality service and customer perceptions of service quality GS Sureshchandar, C Rajendran, RN Anantharaman Total quality management 13 (1), 69-88, 2002 | 289 | 2002 |
| Customer perceptions of service quality in the banking sector of a developing economy: a critical analysis GS Sureshchandar, C Rajendran, RN Anantharaman International journal of bank marketing 21 (5), 233-242, 2003 | 275 | 2003 |
| Holistic scorecard: strategic performance measurement and management in the software industry GS Sureshchandar, R Leisten Measuring Business Excellence 9 (2), 12-29, 2005 | 99 | 2005 |
| Management’s perception of total quality service in the banking sector of a developing economy–a critical analysis GS Sureshchandar, C Rajendran, RN Anantharaman, TJ Kamalanabhan International Journal of Bank Marketing 20 (4), 181-196, 2002 | 97 | 2002 |
| Quality 4.0–a measurement model using the confirmatory factor analysis (CFA) approach GS Sureshchandar International Journal of Quality & Reliability Management 40 (1), 280-303, 2023 | 47 | 2023 |
| The influence of total quality service age on quality and operational performance GS Sureshchandar, C Rajendran, RN Anantharaman Total Quality Management & Business Excellence 14 (9), 1033-1052, 2003 | 46 | 2003 |
| A framework for software defect prediction using neural networks V Vashisht, M Lal, GS Sureshchandar Journal of Software Engineering and Applications 8 (08), 384, 2015 | 42 | 2015 |
| A framework for evaluating the criticality of software metrics: an analytic hierarchy process (AHP) approach GS Sureshchandar, R Leisten Measuring Business Excellence 10 (4), 22-33, 2006 | 37 | 2006 |
| Quality 4.0–understanding the criticality of the dimensions using the analytic hierarchy process (AHP) technique GS Sureshchandar International Journal of Quality & Reliability Management 39 (6), 1336-1367, 2022 | 32 | 2022 |
| Defect prediction framework using neural networks for software enhancement projects V Vashisht, M Lal, GS Sureshchandar British Journal of Mathematics & Computer Science 16 (5), 1-12, 2016 | 31 | 2016 |
| Software metrics for enhanced business excellence: An investigation of research issues from a macro perspective GS Sureshchandar, R Leisten Total Quality Management and Business Excellence 17 (5), 609-622, 2006 | 9 | 2006 |
| Determinants of customer satisfaction in a B2B IT context–A structural equation modeling approach GS Sureshchandar Quality Management Journal 30 (2), 135-149, 2023 | 2 | 2023 |
chandrasekharan rajendranIIT MadrasVerified email at iitm.ac.in
