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Vaibhav Chawla
Vaibhav Chawla
Assistant Professor at DoMS, IIT MADRAS
Verified email at iitm.ac.in
Title
Cited by
Cited by
Year
Individual spirituality at work and its relationship with job satisfaction, propensity to leave and job commitment: An exploratory study among sales professionals
V Chawla, S Guda
Journal of Human Values 16 (2), 157-167, 2010
2632010
Workplace spirituality as a precursor to relationship-oriented selling characteristics
V Chawla, S Guda
Journal of Business Ethics 115 (1), 63-73, 2013
1172013
The effect of workplace spirituality on salespeople's organisational deviant behaviours: research propositions and practical implications
V Chawla
Journal of Business & Industrial Marketing 29 (3), 199-208, 2014
642014
Service Failure and Recovery in B2B Markets – A Morphological Analysis
AJ Baliga, V Chawla, V Sunder M., LS Ganesh, S Bharadhwaj
Journal of Business Research (https://doi.org/10.1016/j.jbusres.2020.09.025), 2020
552020
Workplace spirituality governance: Impact on customer orientation and salesperson performance
V Chawla
Journal of Business & Industrial Marketing 31 (4), 498-506, 2016
462016
Chatbots in Marketing: A Literature Review Using Morphological and Co-Occurrence Analyses
A Ramesh, V Chawla
Journal of Interactive Marketing, 10949968221095549, 2022
432022
Systematic review of determinants of sales performance: Verbeke et al.’s (2011) classification extended
V Chawla, T Lyngdoh, S Guda, K Purani
Journal of Business & Industrial Marketing 35 (8), 1359-1383, 2020
432020
Barriers to Service Recovery in B2B Markets: A TISM Approach in the Context of IT-based Services
AJ Baliga, V Chawla, V Sunder, R Kumar
Journal of Business & Industrial Marketing, 2020
272020
Salesperson’s spirituality: impact on customer orientation and adaptability
V Chawla, S Guda
Marketing Intelligence & Planning 35 (3), 408-424, 2017
242017
Dimensions of e-return service quality: conceptual refinement and directions for measurement
S Saxena, V Chawla, J Tähtinen
Journal of Service Theory and Practice 32 (5), 640-672, 2022
82022
Marketing Intelligence & Planning
V Chawla, S Guda
Marketing Intelligence & Planning 35 (3), 3-4, 2017
52017
V., Ganesh, LS, & Sivakumaran, B.(2020). Service Failure and Recovery in B2B Markets–A Morphological Analysis
AJ Baliga, V Chawla, M Sunder
Journal of Business Research, 0
4
The Burden of Double Deviation in Services: A Systematic Review and Research Agenda
P Suresh, V Chawla
International Journal of Consumer Studies, 2022
32022
Product adaptation for rural markets: A social relations approach: An abstract
G Sridhar, V Chawla, T Lyngdoh
Enlightened Marketing in Challenging Times: Proceedings of the 2019 AMS …, 2020
32020
Adaptive selling, anxiety and emotional exhaustion among salespeople
A Sharma, V Chawla, S Guda, D Rangarajan, AK Swain
Journal of Marketing Theory and Practice, 1-18, 2024
2024
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