Stephen Kwan
Cited by
Cited by
Service science, management, engineering, and design (SSMED): An emerging discipline-outline & references
J Spohrer, SK Kwan
International Journal of Information Systems in the Service Sector (IJISSS …, 2009
Business transformation in electronic commerce:: A study of sectoral and regional trends
S Dutta, S Kwan, A Segev
European Management Journal 16 (5), 540-551, 1998
Commentary—toward a research agenda for human-centered service system innovation
PP Maglio, SK Kwan, J Spohrer
Service Science 7 (1), 1-10, 2015
A conceptual model for enterprise adoption of open source software
SK Kwan, J West
The standards edge: Open season 51, 2005
Service science, management, engineering, and design (SSMED): outline & references
J Spohrer, SK Kwan, D Spath, W Ganz
The future of services: trends and perspectives, 107-232, 2008
Transforming business in the marketspace: Strategic marketing and customer relationships
S Dutta, S Kwan, A Segev
INSEAD, 1997
Uncertain, incomplete, and inconsistent data in scientific and statistical databases
S Kwan, F Olken, D Rotem
Uncertainty Management in Information Systems, 127-153, 1997
Gender differences and computing: students' assessment of societal influences
SK Kwan, EM Trauth, KC Driehaus
Education and Computing 1 (3), 187-194, 1985
Multi-sided marketplaces and the transformation of retail: A service systems perspective
M Hänninen, L Mitronen, SK Kwan
Journal of Retailing and Consumer Services 49, 380-388, 2019
An evolutionary framework of service systems
SK Kwan, JH Min
Journal of Harbin Institute of Technology 15 (1), 1-7, 2008
Marketing: a service science and arts perspective
J Spohrer, SK Kwan, RP Fisk
Handbook of service marketing research, 2014
Channel selection and effective communication for managerial decision making
EM Trauth, SK Kwan, S Barber
ACM Transactions on Information Systems (TOIS) 2 (2), 123-140, 1984
A simulation model for determining variable worker requirements in a service operation with time-dependent customer demand
SK Kwan, MM Davis, AG Greenwood
Queueing Systems 3 (3), 265-275, 1988
Corporate MIS/DP and end user computing: the emergence of a new partnership
SK Kwan, KF Curley
ACM SIGMIS Database: the DATABASE for Advances in Information Systems 20 (2 …, 1989
Maintaining consistent customer experience in service system networks
SK Kwan, P Hottum
Service Science 6 (2), 136-147, 2014
Customer-driven value co-creation in service networks
SK Kwan, ST Yuan
The Science of Service Systems, 189-206, 2011
Strategic marketing and customer relationship in electronic commerce
S Dutta, S Kwan, A Segev
Proceedings of the Fourth Conference of the International Society for …, 1997
Constructing effective value propositions for stakeholders in service system networks
SK Kwan, M Muller-Gorchs
Heterogeneity of it importance: Implications for enterprise it portfolio management
SK Kwan, J West
Academy of Management conference, Organizational Communication and …, 2004
Designing multichannel value propositions to enhance value-cocreation phenomenon
V Cesarotti, A Giuiusa, SK Kwan, V Introna, J Spohrer
International Journal of Service Science, Management, Engineering, and …, 2014
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