| Service science, management, engineering, and design (SSMED): An emerging discipline-outline & references J Spohrer, SK Kwan International Journal of Information Systems in the Service Sector (IJISSS …, 2009 | 268 | 2009 |
| Business transformation in electronic commerce:: A study of sectoral and regional trends S Dutta, S Kwan, A Segev European Management Journal 16 (5), 540-551, 1998 | 95 | 1998 |
| Commentary—toward a research agenda for human-centered service system innovation PP Maglio, SK Kwan, J Spohrer Service Science 7 (1), 1-10, 2015 | 78 | 2015 |
| A conceptual model for enterprise adoption of open source software SK Kwan, J West The standards edge: Open season 51, 2005 | 42 | 2005 |
| Service science, management, engineering, and design (SSMED): outline & references J Spohrer, SK Kwan, D Spath, W Ganz The future of services: trends and perspectives, 107-232, 2008 | 36 | 2008 |
| Transforming business in the marketspace: Strategic marketing and customer relationships S Dutta, S Kwan, A Segev INSEAD, 1997 | 31 | 1997 |
| Uncertain, incomplete, and inconsistent data in scientific and statistical databases S Kwan, F Olken, D Rotem Uncertainty Management in Information Systems, 127-153, 1997 | 30 | 1997 |
| Gender differences and computing: students' assessment of societal influences SK Kwan, EM Trauth, KC Driehaus Education and Computing 1 (3), 187-194, 1985 | 30 | 1985 |
| Multi-sided marketplaces and the transformation of retail: A service systems perspective M Hänninen, L Mitronen, SK Kwan Journal of Retailing and Consumer Services 49, 380-388, 2019 | 28 | 2019 |
| An evolutionary framework of service systems SK Kwan, JH Min Journal of Harbin Institute of Technology 15 (1), 1-7, 2008 | 25 | 2008 |
| Marketing: a service science and arts perspective J Spohrer, SK Kwan, RP Fisk Handbook of service marketing research, 2014 | 24 | 2014 |
| Channel selection and effective communication for managerial decision making EM Trauth, SK Kwan, S Barber ACM Transactions on Information Systems (TOIS) 2 (2), 123-140, 1984 | 22 | 1984 |
| A simulation model for determining variable worker requirements in a service operation with time-dependent customer demand SK Kwan, MM Davis, AG Greenwood Queueing Systems 3 (3), 265-275, 1988 | 20 | 1988 |
| Corporate MIS/DP and end user computing: the emergence of a new partnership SK Kwan, KF Curley ACM SIGMIS Database: the DATABASE for Advances in Information Systems 20 (2 …, 1989 | 18 | 1989 |
| Maintaining consistent customer experience in service system networks SK Kwan, P Hottum Service Science 6 (2), 136-147, 2014 | 17 | 2014 |
| Customer-driven value co-creation in service networks SK Kwan, ST Yuan The Science of Service Systems, 189-206, 2011 | 13 | 2011 |
| Strategic marketing and customer relationship in electronic commerce S Dutta, S Kwan, A Segev Proceedings of the Fourth Conference of the International Society for …, 1997 | 12 | 1997 |
| Constructing effective value propositions for stakeholders in service system networks SK Kwan, M Muller-Gorchs | 11 | 2011 |
| Heterogeneity of it importance: Implications for enterprise it portfolio management SK Kwan, J West Academy of Management conference, Organizational Communication and …, 2004 | 11 | 2004 |
| Designing multichannel value propositions to enhance value-cocreation phenomenon V Cesarotti, A Giuiusa, SK Kwan, V Introna, J Spohrer International Journal of Service Science, Management, Engineering, and …, 2014 | 8 | 2014 |
James C SpohrerIBMVerified email at us.ibm.com
