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Citations per year
Duplicate citations
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Cited by
All
Since 2019
Citations
197
196
h-index
3
3
i10-index
2
2
0
80
40
2019
2020
2021
2022
2023
2024
6
8
24
55
71
30
Co-authors
Markus Groth
UNSW Sydney
Verified email at unsw.edu.au
Anya Johnson
University of Sydney
Verified email at sydney.edu.au
Helena Nguyen
University of Sydney
Verified email at sydney.edu.au
Mahesh Subramony
Northern Illinois University
Verified email at niu.edu
Amirali Minbashian
UNSW Australia
Verified email at unsw.edu.au
Siran Zhan
University of New South Wales
Verified email at unsw.edu.au
Liwen Zhang
Assistant professor at University of Macau
Verified email at um.edu.mo
Follow
Yu (John) Wu
The
University of Newcastle
, ORCiD: https://orcid.org/0000-0002-1321-8450
Verified email at newcastle.edu.au -
Homepage
Workplace Mistreatment
Emotional Labor
Emotions in Workplace
Meta-analysis
Articles
Cited by
Co-authors
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Cited by
Year
The moment of truth: A review, synthesis, and research agenda for the customer service experience
M Groth, Y Wu, H Nguyen, A Johnson
Annual Review of Organizational Psychology and Organizational Behavior 6, 89-113
, 2019
115
2019
Four decades of frontline service employee research: an integrative bibliometric review
M Subramony, M Groth, XJ Hu, Y Wu
Journal of Service Research 24 (2), 230-248
, 2021
76
2021
A meta-analysis of the impact of customer mistreatment on service employees' affective, attitudinal and behavioral outcomes
Y Wu, M Groth, K Zhang, A Minbashian
Journal of Service Management 34 (5), 896-940
, 2023
5
2023
There's no going back? The influence of prior entrepreneurial experience timing on voluntary turnover in post‐entrepreneurship wage employment
S Zhan, L Zhang, X Li, Y Wu
Personnel Psychology 77 (1), 131-164
, 2024
1
2024
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