| How integrated store-service quality promotes omnichannel shoppers’ word-of-mouth behaviors: the moderating role of perceived relationship investment and the shopper’s … T Natarajan, DR Veera Raghavan The TQM Journal, 2023 | 13 | 2023 |
| How does channel integration quality promote omnichannel customer citizenship behavior? The moderating role of the number of channels used and gender T Natarajan, DR Veera Raghavan, J Jayapal Kybernetes, 2023 | 11 | 2023 |
| Does pickup service quality explain buy online pickup in-store service user's citizenship behavior? Moderating role of product categories and gender T Natarajan, DV Ramanan, J Jayapal The TQM Journal 35 (8), 2547-2571, 2023 | 10 | 2023 |
| Does integrated store service quality explain omnichannel shoppers' online brand advocacy behaviors?: role of memorable shopping experiences, store attachment, and relationship … T Natarajan, DR Veera Raghavan The TQM Journal, 2023 | 7 | 2023 |
| Does pickup service quality explain BOPIS users' store relationship performance? The moderating role of users' service experience consciousness T Natarajan, DR Veera Raghavan The TQM Journal, 2023 | 5 | 2023 |
| Does integrated store service quality turn omnichannel shoppers into price-insensitive, cross-category purchasers, and loyal webroomers? Moderating role of perceived … T Natarajan, DRV Raghavan International Journal of Quality and Service Sciences 15 (3/4), 291-319, 2023 | 3 | 2023 |
| Does integrated store service quality stimulate omnichannel shoppers' augmenting, co-developing, influencing and mobilizing behaviors? Moderating role of perceived relationship … T Natarajan, D Ramanan V Kybernetes, 2023 | 3 | 2023 |
| Does integrated store service quality determine omnichannel customer lifetime value? Role of commitment, relationship proneness, and relationship program receptiveness T Natarajan, DR Veera Raghavan The TQM Journal, 2024 | 2 | 2024 |
| Does service journey quality explain omnichannel shoppers’ online engagement behaviors? The role of customer-store identification and gratitude toward the store T Natarajan, DR Veera Raghavan The TQM journal, 2023 | 2 | 2023 |
| Unveiling metaverse sentiments using machine learning approaches T Natarajan, P Pragha, K Dhalmahapatra, DR Veera Raghavan Kybernetes, 2024 | | 2024 |
THAMARAISELVAN NATARAJANNational Institute of Technology, TiruchirappalliVerified email at nitt.edu
